Email Support
For general support, technical inquiries, and account assistance.
Creator Partnerships
For studio accounts, API integrations, and creator enterprise queries.
Response Guarantee
We respond to all verified creator and customer queries within 24 business hours.
Frequently Asked Support Questions
Quick answers to the most common questions regarding Google Drive connections and billing.
Does BundleShelf store my Google Drive files?
No. BundleShelf uses read-only metadata caching. Your actual files stay in your Google Drive and stream directly via secured tokens.
How do seller payouts and withdrawals work?
Payouts are processed through Stripe/Polar directly to your verified bank account or PayPal once reaching the minimum balance threshold.